Customer Support
Contact Us
Need help with your order or have questions about our products? We're here to help!
Email: support@islajaneshop.com
Frequently Asked Questions
How long will it take to receive my product?
Production time is 1 to 2 business days. Basic economy shipping typically takes 3-5 business days. We'll send you tracking information once your order ships so you can monitor its progress.
What if I'm not happy with my order?
We want you to love your custom product! If you're not completely satisfied, please contact us within 30 days of receiving your order and we'll work with you to make it right.
How much does shipping cost?
Basic economy shipping starts at $5.99 and may be more depending on the size and weight of your order.
Where are the products shipped from?
All our custom products are hand crafted and shipped from Idaho, in the United States.
Still Need Help?
If you couldn't find the answer to your question above, please don't hesitate to reach out to our support team at support@islajaneshop.com. We typically respond within 24 hours.